Judged: two independent readers; copy check clear.
secondary appraisal
secondary appraisal Secondary appraisal is the stage after an initial emotional interpretation in which a person turns that reaction into a practical response or coping behavior.
Secondary appraisal is the stage after an initial emotional interpretation in which a person turns that reaction into a practical response or coping behavior. In the source context, employees use this stage to decide how to act toward customers, such as how much recovery effort to provide.