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primary appraisal
primary appraisal Primary appraisal is the initial stage of evaluation in which a person interprets another person’s emotional cues and has an immediate emotional reaction to them.
Primary appraisal is the initial stage of evaluation in which a person interprets another person’s emotional cues and has an immediate emotional reaction to them. In the source context, employees responded to sad customers with other-focused feelings such as empathy or compassion, and to angry customers with reciprocal anger.