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knowledge, skills, abilities, and other characteristics
knowledge, skills, abilities, and other characteristics Knowledge, skills, abilities, and other characteristics (KSAOs) are the personal qualities and competencies a person needs to communicate effectively.
Knowledge, skills, abilities, and other characteristics (KSAOs) are the personal qualities and competencies a person needs to communicate effectively. In this context, the term is used for communication-related capacities and highlights that these can differ depending on whether communication happens face to face or through text-based digital media.